PAIA Manual
Prepared in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000.
Last updated: 1 July 2026
1. Introduction
This PAIA Manual provides information about Everyday Wellness and explains how a person may request access to records held by Everyday Wellness in terms of the Promotion of Access to Information Act, 2 of 2000.
This manual also provides information about the processing of personal information in line with the Protection of Personal Information Act, 2013.
2. Details of the Private Body
Name: Everyday Wellness
Representative: Amanda Pillay
Physical Address: 6 Pearson Rd, Table View, 7441, South Africa
Email: amanda@everydaywellness.co.za
Phone: 083 352 3902
Website: https://everydaywellness.co.za
3. Information Officer
Information Officer: Amanda Pillay
Email: [Insert Email Address]
Phone: [Insert Phone Number]
4. Guide on How to Use PAIA
The Information Regulator of South Africa has published a guide on how to use PAIA.
The guide explains how to request access to records and how to exercise rights under PAIA and POPIA.
The guide is available from the Information Regulator of South Africa.
5. Records Held by Everyday Wellness
Everyday Wellness may hold records in the following categories:
- Business administration records
- Contact and enquiry records
- Client communication records
- Wellness consultation enquiry records
- Product enquiry records
- Website and digital marketing records
- Financial and accounting records
- Supplier and service provider records
- Legal and compliance records
- Marketing and advertising records
- Website analytics and performance records
6. Records Available Without a Formal PAIA Request
Certain information may be available on the website without a formal request, including:
- Website content
- Privacy Policy
- Cookie Policy
- Terms and Conditions
- POPIA Notice
- Disclaimer
- General wellness and product guidance information
7. Purpose of Processing Personal Information
Everyday Wellness processes personal information for purposes including:
- Responding to enquiries
- Managing wellness chats or consultations
- Providing wellness and product guidance
- Communicating with clients or potential clients
- Managing website performance
- Running analytics and advertising
- Maintaining business records
- Complying with legal obligations
- Protecting website and business security
8. Data Subjects and Categories of Personal Information
Everyday Wellness may process personal information relating to:
- Website visitors
- Enquirers
- Clients
- Suppliers
- Service providers
- Business contacts
This may include:
- Names
- Contact details
- Communication records
- Enquiry details
- Wellness interests
- Product interests
- Website usage information
- Cookie and analytics data
9. Recipients of Personal Information
Personal information may be shared with service providers where necessary, including:
- Website hosting providers
- Email service providers
- Analytics providers
- Advertising platforms
- Security and performance tools
- Professional advisers
- Legal or regulatory authorities where required
Everyday Wellness does not sell personal information.
10. Planned Transborder Flows of Personal Information
Some service providers, including Google and other website, email, analytics or advertising providers, may process information outside South Africa.
Reasonable steps are taken to ensure appropriate safeguards where required.
11. Security Measures
Everyday Wellness uses reasonable security measures to protect personal information, including:
- Website security tools
- Hosting safeguards
- Access controls
- Secure communication practices where reasonably possible
- Responsible data handling practices
- Limited access to personal information where appropriate
12. How to Request Access to Records
A request for access to records must be made in writing and sent to the Information Officer using the contact details in this manual.
The request should include:
- Your full name and contact details
- A clear description of the record requested
- The form in which access is required
- Proof of identity where necessary
- Any information that may help locate the record
The Information Officer may request additional information where necessary to process the request.
13. Fees
PAIA allows certain fees to be charged for processing access requests, where applicable.
If a fee is payable, the requester will be informed before the request is processed further.
14. Grounds for Refusal of Access
Access to records may be refused where permitted by PAIA.
This may include situations where records contain:
- Confidential information
- Third-party information
- Legally privileged information
- Commercially sensitive information
- Personal information of another person
- Information protected by law
15. Remedies Available if a Request Is Refused
If a request is refused, the requester may have the right to lodge a complaint with the Information Regulator of South Africa or approach a court with jurisdiction.
16. Availability of This Manual
This PAIA Manual is available on the Everyday Wellness website at https://everydaywellness.co.za.
A copy may also be requested from the Information Officer.
17. Contact Details
Everyday Wellness
Amanda Pillay
6 Pearson Rd, Table View, 7441, South Africa
Information Officer: Amanda Pillay
Email: amanda@everydaywellness.co.za
Phone: 083 352 3902
Website: https://everydaywellness.co.za